Cigna-Healthspring Certification Tips

2014 Cigna HealthSpring Certification (Arizona Agents)

The certification this year is quite a bit different for Arizona MAPD agents than in previous years.  Log into the Cigna HealthSpring site to complete your 2014 training.

Click Here for Certification

If you have completed AHIP or do so at the Cigna Site, it takes several days to be marked complete.  You may proceed to the other nine modules. After AHIP, the first seven modules are followed by brief tests.  The good news is that you get unlimited attempts to pass each quiz.  Be sure to properly exit the final quiz page to register each completion (see the instructions for exiting on the training landing page). The eighth and ninth modules do not have a quiz, they are a scroll-through and a video production.


Cigna HealthSpring has announced their initial schedule for mandatory live training sessions.  (An Email blast from Cigna was sent to current agents on July 24th, 2013 for the AZ mandatory training sessions in September.)  Call us at RBI if you have any questions.


A short (mandatory) webcast for the Phoenix (MAPD/PDP) and Tucson (PDP) markets will be announced soon.  You must attend the market specific webcast in addition to the FACE-TO-FACE training.

Noted Problems: 

If you have properly completed a Cigna module and passed the quiz and it does not register as completed please call the HAAL unit at 866-442-7516.  They can manually change the status to “completed”.  We have had several calls where agents have not been credited with the eighth module “Cigna HealthSpring Value Proposition”.  The HAAL reps can fix this for you.

Our RBI in-house broker service reps have completed the 2014 online training and are available to assist you in any way possible.  Just give us a call!

RB Insurance Group

Broker Services

(800) 997-3107 – Phone